Drivers will pay lowest rates if accounts are opened this week
Dec. 19, 2016 – Drivers have a final chance this week to open RiverLink accounts, ensuring they’re paying the lowest rates when tolling begins on Friday, December 30.
Drivers were encouraged to open their RiverLink accounts by the end of last week to help ensure they receive their transponders before the start of tolling. While drivers who set up their accounts this week may not receive their transponders before the start of tolling, they will be paying the lowest rates on the first day of tolling.
License plates will be scanned and the transponder rate applied until transponders are delivered. The transponder rate can only be applied if there is time to process the account and assign a transponder to the license plate. Drivers must receive and properly mount their transponders before each month’s crossings count toward the frequent-user discount.
Because of extremely high demand, accounts must be set up by the end of this week to ensure there is time to open the account and assign a transponder. Accounts set up after this week may not have transponders assigned before tolling begins.
Because of the holidays, RiverLink customer service centers and the RiverLink call center will not be open Saturday, December 24, Sunday, December 25 and Monday, December 26.
With tolling starting on December 30, customer service centers and the RiverLink call center will be open, as normal, on Saturday, December 31 (8 a.m. – 2 p.m.) and Monday, January 2 (7 a.m. – 7 p.m.).
Individuals can open personal accounts online at www.RiverLink.com, 24 hours a day/7 days a week with no wait. Customers opening accounts online or by phone will have their transponders mailed to them.
RiverLink E-ZPass Transponders to Ship Late This Week
RiverLink E-ZPass transponders will ship at the end of this week, when they’re fully operational in all 16 E-ZPass states. Transponders will arrive in a manila envelope, and will include mounting instructions.
Drivers should keep the small Mylar envelope that holds their E-ZPass transponder. Drivers can place E-ZPass transponders not being used in the Mylar envelope in the glove compartment, and it will not be read by roadway sensors.
Drivers will pay the lowest RiverLink toll rates until transponders are in hand, as long as license plates are registered to the prepaid account with the E-ZPass transponder.
A RiverLink E-ZPass transponder is $15 per transponder. It’s mounted to the inside of the windshield, is portable from vehicle to vehicle registered to a single account and works in all 16 E-ZPass states (http://ift.tt/29y8yfb).
A RiverLink local transponder is free, one per registered vehicle. The small sticker adheres to the inside of the windshield, is non-transferable and works only on the new Lewis and Clark, new Lincoln and improved Kennedy bridges.
Nearly 125,000 RiverLink transponders have been requested to date, including more than 100,000 RiverLink local transponders distributed and more than 22,000 RiverLink E-ZPass transponders ordered. Nearly 55,000 families and more than 1,800 businesses have opened RiverLink accounts.
Just over 110,000 drivers are expected to use the tolled bridges each day.
Customer service centers are located at 400 E. Main St. in Louisville and 103 Quartermaster Ct. in Jeffersonville. The centers are open 7 a.m. – 7 p.m. Monday – Friday. They are also open 8 a.m. – 2 p.m. Saturday.
RiverLink is the new tolling system making the Louisville – Southern Indiana Ohio River Bridges Project possible. RiverLink is all-electronic tolling, with no toll booths, no coin machines, no lines and no stopping. Toll rates range from $2-$12.
The new I-65 Abraham Lincoln Bridge, the improved I-65 Kennedy Bridge and the new SR 265 Lewis and Clark Bridge will be tolled. The I-64 Sherman Minton Bridge and the US 31/2nd Street Clark Memorial Bridge will not be tolled in connection with the project. Find more information at www.riverlink.com.
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